We’re really sorry to hear this! In the unlikely event that you’ve received a faulty item, please get in touch with our support team here who will get this sorted for you.
Need to return something?
Let’s face it, returns can be a bit of a nuisance. You’ve ordered something, and now you’ve got to send it back. Yawn. But don’t panic, here at HardkoreKlothing we’ve worked hard to ensure this process is as seamless as possible.
HarkoreKlothing Return Policy
Something not right? No problem. Let us know and we’ll get it straightened out.
- HarkoreKlothing do not currently offer exchanges – just refunds!
- Item(s) must be unworn & unwashed. You know what we mean guys; keep it free of stains and signs of wear. All labels must still be attached to return the goods.
- We do not accept underwear and socks. If they are returned, the item(s) will be sent back to you.
- Item(s) cannot be returned if the care label has been cut/removed.
- If you are returning bikini bottoms, it must be in it’s original packaging, all tags still attached and the hygiene slip must still be in place.
Please note:
All items are thoroughly inspected before any action is taken.
You have 30 days from the date you received your items to make a return.
Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
All returns must be registered through our RETURNS PORTAL. This is to ensure the returns process is as speedy and simple as possible.
If you need more information please get in touch.
How do I return my items?
You have up to 30 days to initiate your return from the moment your HardkoreKlothing order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
Follow these simple steps to register your return
Head to our Returns Page here: RETURNS PORTAL
Enter your order number (e.g. #12345) and email address. Please enter everything exactly as it appears on your order confirmation.
Outline which item(s) you are returning and why.
Confirm your original delivery information (amend if needed).
Select the method you’ll be returning your order by. We require you to return items via a recorded/signed for service for proof of return.
You may be prompted to download a returns label – simply attach to your parcel and take to your nearest drop-off point.
Please do not panic if you are not prompted to download a returns label, some couriers do not require this.
Items from separate orders cannot be returned within the same package, combining orders will slow down the refund process!
Returns that are booked in the portal separately cannot be returned in the same package.
In the unlikely event you have received a faulty item, please get in touch with support here.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
The maximum dimensions of a parcel are as follows:
Maximum Item Weight
16kg
Maximum Item Size (length + width + height)
150cm
Maximum Item Length
120cm
The parcel contains only HardkoreKlothing products, returns label and nothing else.
The parcel is packed safely to protect against the potential risks of transportation.
The parcel is returned via recorded/tracked services only.
Still not too sure on returns? Drop us a message!
Can I exchange my item?
Unfortunately, we currently don’t offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.
We aim to have your return refunded as soon as it has been received back into our warehouse, allowing you to reorder as quickly as possible. This will usually be within 5-7 working days of you posting the return with your chosen returns service.
If you need a different size or colour of an item, you will need to place a new order. You will be notified via email when we have processed your refund.
To begin your return, visit our RETURNS PORTAL.
I have received a faulty item
In the event you have received a defective item, please contact us immediately with the following information:
- Your order number
- Which item is damaged
- A description
- Photographic evidence
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
